The Independent London Newspaper


LETTERS: Six months on I’m still waiting for window repair

Published: 20 January, 2017

• LUCKY D Coles (Wonderful repair team, January 13). I wish his landlord was mine instead of Family Mosaic. I’ve waited six months for a repair to a damaged window in my living room, caused by one of its contractors. It has been photographed several times, the first contractor promising to return “soon”. He vanished, then I was informed by another contractor: “Your window repair isn’t a priority.” The contractor put the phone down rather than make an appointment. 

Then my tenancy sustainment officer cancelled a visit two hours before it was due without explanation. 

I have been a tenant for more than 30 years. I was allocated this flat on health grounds and told: “This is one of our better properties.” Family Mosaic is aware I have Reynaud’s syndrome, a circulatory condition worsened by living in a cold environment, arthritis, fibromyalgia, asthma, irritable bowel syndrome, and have been advised to avoid stress.

I suppose they are hoping I’ll die so they can sell off my flat, as they have two others. Then this repair can be made by someone else.

I have taped a piece of paper over the hole in the window and hope Family Mosaic will not ignore this repair indefinitely. 

My flat is also subject to a mouse invasion for which there seems no cure, and I sit in a chair in my living room to sleep because mice are under my bed. “They’re not taking the bait,” the pest controller says. So it goes. I despair. 

Barnsbury Square, N1



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