Charli Faux and her four-year-old daughter, Scarlett, in Lapland, moments before they were separated
Published: 6 January, 2017
by TOM FOOT
A MOTHER is demanding a £3,000 holiday refund after her young daughter was “lost” in an Arctic Circle wilderness during a once-in-a-lifetime Christmas trip to Lapland.
Charli Faux, who lives in Archway, said she was “crying guttural sobs” after four-year-old Scarlett did not turn up on a sleigh which was supposed to have transported her through a pine forest to view the Northern Lights.
The 38-year-old, who works at Acland Burghley School in Tufnell Park, had followed behind with other parents on a convoy of snow mobiles.
Ms Faux said she had to be “restrained by three people” after she “turned into a wild animal” before Finnish police were called, adding: “I was thinking, either she never got on the sleigh, or she’s been kidnapped – or she’s dead.”
After a frantic one-hour search in minus-15 temperatures, it turned out Scarlett had been put on the wrong sleigh and had travelled to a different spot.
Santa’s Lapland, the company providing the Northern Lights “safari”, sent a big teddy around to the family’s hotel room and later offered a £230 refund on the sleigh excursion.
But Ms Faux said the whole holiday was “completely tainted”.
The Santa’s Lapland company, based in Godalming, Surrey, said in a statement: “We are aware of this incident which happened on an excursion with one of our suppliers. Mrs Faux’s daughter was safe at all times and was in a sleigh with other children accompanied by adults and a qualified guide throughout.”